Last Updated and Effective Date: 01/01/2023
COVID-19 Shipping Updates
Certain products purchased during this time may be delayed if business interruptions occur at our fulfillment center due to local regulations regarding COVID-19. In some instances, our fulfillment center may have to reduce staff while fulfilling and shipping orders. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
- We are able to ship anywhere within the United States, as well as most international addresses.
- Free shipping, within US, is available for any orders between the amount of $50 - $10000.
- Orders ship Monday - Friday (Please allow extra time for order processing). The cut-off time for the items to be shipped the same day is 3pm CST.
- Some items within your order may ship separately.
- We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure successful delivery.
- Orders shipping internationally do NOT qualify for any free shipping promotions
- Customs, taxes and duties will be calculated at checkout and added to your order total. Once you place your order, customs, taxes and duties will be prepaid and no further action from you is needed. You will have the opportunity to review customs, taxes and duties at checkout.
Shipping Multiple Orders
Multiple orders placed on the same day cannot be combined and will ship separately.
Shipping to Multiple Locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
Customer Service Hours
Our customer service team is available Monday – Friday 9am – 6pm CST via phone and email. If you send an email over the weekend, our customer service team will contact you the following Monday. You can reach us at firstname.lastname@example.org.